![]() We're working on solutions and options to make it more convenient. This feature was created for security purposes as some multi-org accounts require this extra layer of protection. If you are trying to sync Slack with a different account, then Slack will require you to authenticate again. If your organization has more than one account, then Slack credentials are tied to each specific account. It's important to note that before new users can sync with Slack, a New Relic account admin needs to complete the sync first. Once a workspace is configured, any member of your New Relic organization will be able to authenticate to that workspace and share new discussion threads to Slack. This can be initiated by clicking on the “Sync to Slack” icon which will send you to to login to the workspace you'd like to use. To use the New Relic Discussions Slack application you'll need your New Relic admin (or teammate with the Applied Intelligence Destination Create capability) to be the first to authenticate with Slack. Once approved, you can install the Slack app, and any settings temporarily changed can be restored. Following those instructions will generate a request for an admin to approve the application. Once set, your Slack workspace admin may need to turn off “Only allow apps from the Slack App Directory”, and turn on “Allow members to request approval for apps.” Then you can proceed with the authentication instructions below. Depending on your Slack workspace's App Management Settings, you may need the assistance of your Slack administrator for installation. The New Relic discussions Slack app is not yet in the Slack App Directory. This back and forth sync lets you include more people in the conversation, capture the discussion along with the context in New Relic, use data to inform decisions, and build institutional knowledge, all at the same time. Likewise, replies added to the thread on New Relic will be added to the thread on Slack. ![]() When you share a question, observation, or request for assistance from New Relic to Slack, your teammates on Slack-whether they are New Relic users themselves or not-can reply to the post on Slack and these replies will be brought back into the thread on New Relic. Unlike many Slack integrations that just share an update to Slack in one-direction, conversation threads on New Relic are synced in both directions with threads on Slack. ![]() You can discuss New Relic data with everyone and keep all insights synced between Slack and New Relic discussions. While not everyone you work with is a New Relic user, most of your teammates are probably on Slack. ![]()
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